Terms and Conditions

Product Costs and Settlement of Payments

We encourage early reservations in order to confirm your accommodation space and secure the air space for domestic flights where applicable. Reservations are accepted after we receive the initial deposit. The initial deposit usually varies from program to program and it stands at 50% of the Total Invoice. Sometimes there are exceptions to this rule so please check with the program manager. The principle trip balance is due 60 days prior to departure. Failure to deliver complete payment 30 days prior to departure will be considered notification of cancellation by default and is subject to cancellation charges as stated below. Initial deposits and air payments are made as per the Instructions on the Invoice for your program. Comfort Holidays reserves the right to deny participation to anyone whom it deems unsuitable for a trip


Late Booking and Change Fees

In the event we are able to accept a booking less than 30 days before a trip departure, we shall strife as much as possible to get space as per your request but if we fail, then we shall provide services on the basis of the accommodation space which is available. For itinerary changes made on a confirmed reservation up to 60 days prior to departure which affect destination, departure date, and/or names, a $100 per person administrative charge applies, in addition to any cancellation penalties or applicable fees imposed by airlines, local operators or hotels. Any such changes made less than 60 days prior to departure are subject to Comfort Holidays cancellation fees


Cancellations and Refunds

If you must cancel before departure, money will be returned less the cancellation fees charged by Comfort Holidays plus any additional non-refundable cancellation fees and payments already advanced to airlines, hotels and local operators: Comfort Holidays Land Cancellation Fees


Days Prior to Departure Fee

61 or more 30% of Total Invoice
31-60 75% of the Total Invoice
30 or less 100% of the Total Invoice

Note: Cancellation 31-60 days usually results in additional penalties charged by local hotels and airlines, occasionally as much as 100% of their cost! No partial refunds are possible for any unused portion of your trip. Penalties on airline tickets are subject to the individual air carrier's rules and regulations. Departure is defined as the date of the first flight, or the trip departure date as indicated on our Trip Schedule, whichever comes first. Cancellation fees are based on the date your written notification is received at Comfort Holidays. If transportation or other services are cancelled by Comfort Holidays, the seller/purchaser of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date. In such an event, the seller will return all sums paid by the purchaser less airline ticket cancellation fees and non-refundable deposits advanced to hotels, Parks and other applicable institutions as per your program.


Expenses Covered

Due to many factors beyond our control we reserve the right to change our prices without prior notice, even after you have signed up. However, we do our best to avoid increasing prices without advance notice. Normal price increases generally are not passed on to participants who have already advanced a deposit. Normally, we include the cost of all guides, leaders, entrance fees, permits, accommodations, transportation, and most meals as stated in the planned itinerary [B-Breakfast, L-Lunch, D-Dinner]. Vegetarian and special diets can usually be accommodated easily. The land cost includes profit and charges incurred by Comfort Holidays for research, itinerary development, reservations, office administration and pre-departure information services. Quoted costs represent a complete package price; itemized individual costs are not available. Costs not included in the price are some meals as noted in the trip itinerary, transfers if not arriving or departing on the scheduled group flights, soft drinks and liquor, medical expenses, costs of hospitalization or evacuation, laundry, airport departure taxes, accommodations en route to the destination, visas, international airfares, gratuities and insurance. If a trip must be extended or an itinerary modified due to weather, road conditions, lack of transportation, political or civil disputes, medical emergency or other causes beyond our control, the associated costs including any non-recoverable costs are not included in the trip rates or refunds. In such circumstances it is your responsibility to pay directly for actual extra costs in the field (i.e. food, transport, accommodations, etc.). Carry extra cash and credit card for contingencies and obtain trip cancellation/interruption insurance as advised below.


Trip Planning

For those interested in Custom independent travel, we recommend that you study carefully our product then, decide what areas you want to visit in order to reduce back-and-forth communication which otherwise cost a lot of time. A lot of hotels and lodges require extra deposits at the time of booking to hold space.


Accommodation

Unless a specific accommodation is requested, we reserve or recommend the best available in relation to the price paid, reasonably priced, charming hotels/lodges with private bath, hot water, good service and value. Prices are based on two persons sharing a big bed or twin-bedded room. Established camping safaris feature full size walk-in tents for two persons with necessary bedding or sleeping pads. On trekking and camping trips, tents, sleeping pads, wash basins, cooking equipment and lanterns are provided. Participants must furnish their own clothing, day pack, sleeping bags and duffel bag. Comfort Holidays reserves the right to substitute equivalent or superior hotels.


Documentation

Any traveler outside his home country is required to carry documentation showing his/her citizenship, such as a passport, valid for minimum six months after your entry to Tanzania. It is your responsibility to obtain proper documentation. Feel free to contact the nearest Tanzanian embassy, or your consulate in Tanzania for entry requirements to Tanzania. Otherwise, for most Nationalities, VISA is easily obtainable at the International Entry Port of Tanzania. Comfort Holidays reserves the right to take photographic images of individual participants to use for commercial promotion.


Medical Requirements

Good physical and mental health are essential for the enjoyment of these active, outdoor trips. You may travel in rugged areas removed from modern medical facilities. Good physical conditioning is recommended as preparation for all trips, especially those involving trekking. By forwarding the deposit, the passenger certifies that he/she does not have any physical or other condition of disability that would create a hazard for him/herself or other passengers. It is essential that any participant with a medical condition requiring regular treatment or which may be affected by vigorous activity, high altitude, heat, cold, other natural phenomenon, or particular foods, notifies Comfort Holidays and the trip leaders, in writing in advance of travel. Comfort Holidays assumes no liability for medical care nor for special dietary requirements. If need be, participants may be required to furnish a doctor’s statement of good health. The judgement of Comfort Holidays, or guide, shall make the ultimate determination of an individual trip participant's fitness to embark upon, or to continue a trip. Once a trip has been confirmed, medical circumstances will not be considered as exceptions to our cancellation policy. All participants must be covered by a current medical insurance policy applicable for overseas travel for the duration of their trip. Proof of coverage may be required.


We highly recommend that you purchase travel insurance to cover your upcoming trip. The time and expense that you have put into planning and paying for your trip warrant protection through the purchase of travel insurance. Click here to see: Why Travel Insurance is Important. travelexinsurance For most Travel Insurance Companies, you can review the insurance program and purchase the plan online e.g at the Travelex website by clicking the link below Travelexinsurance. We do not recommend purchasing trip insurance via regular mail. Unforeseen delays in postal procedures could affect your coverage. You may buy your Travel Insurance from a different Agency of your choice depending on how you feel of their services and effeiciency.